Jawatan Kosong Associate Product Support Rep Penang September 2019 at Extreme Networks. Greetings to friend being need. I hope not surrendered to find suitable employment pas to your interest . Indeed, frequently find fit jobs is not easy in 2019. On this occasion the admin will give info Jawatan Kosong Associate Product Support Rep Penang September 2019 at Extreme Networks. The following is detail about Jawatan Kosong Associate Product Support Rep Penang, September 2019 Extreme Networks.
Jawatan Kosong Associate Product Support Rep Penang September 2019 Extreme Networks
The following is job description you must meet to meet Jawatan Kosong Associate Product Support Rep Penang September 2019 Extreme Networks which opened in month September 2019 :
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers.
Fully documents customer interactions in real-time; may author content for review.
Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
Manages multiple tickets related a spectrum of technical problems.
Collaborates with fellow technicians and supervisor to solve complex problems. It is require to work on the rotating shift to support 7x24 global contact center operation.
Bachelor's degree required.
2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience.
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates leadership qualities.
Demonstrates strong customer service and communication skills. Strong and fluent written & verbal communication in Chinese language.
Able to work independently with minimal supervision.
Working in 24/7 shift required.
Only participants who meet the above terms that will be notified upon to carry out further exam. Therefore if you are interested and meet requirements of candidates Jawatan Kosong Associate Product Support Rep Penang September 2019 Extreme Networks above, please send your application before vacancies expired.
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