Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) Citi Terkini in George Town Mei 2019

Job Title Jawatan Kosong Mys Ctsm Pg Customer Service Analyst (cantonese Competency) George Town Citi
Pub Date 5 months ago -
Company Citi
Location George Town
Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) George Town Mei 2019 at Citi. Success for loyal visitors being need. I hope not surrendered to find suitable employment pas to your qualification . Indeed, sometimes find fitting jobs is very hard in 2019. On this occasion the admin will give information Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) George Town Mei 2019 at Citi. The following is detail about Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) George Town, Mei 2019 Citi.

Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) George Town Mei 2019 Citi

The following is requirements you must meet to filling Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) George Town Mei 2019 Citi which opened in 5 months ago :
George Town
  • Primary Location: Malaysia,Pulau Pinang,George Town
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18070805

Description
  • Receive and handle incoming calls greet clients and be ready to assist
  • Provide assistance and solution to clients’ inquiries
  • If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Ensure that the cases are resolved within pre-defined standard turnaround time
  • Work with internal solution providers and accomplish final resolutions for client case
  • Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations
  • Ensure timely updates of client cases in accordance to pre-defined frequency
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues
  • Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience

Qualifications
  • University degree in Finance or Administration
  • 1-3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking
  • Experience with transaction banking productscash management and trade
  • Experience in handling investigation cases
  • Experience in working in a multi-country setup
  • Strong customer orientation and attentive to details
  • Strong problem solving and analysis skill
  • Strong written and verbal communication, Cantonese speaking is required
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft office products #LI-MY
Only registrant who meet the above requirements that will be notified upon to carry out further tests. Therefore if you are interested and meet requirements of participant Jawatan Kosong MYS CTSM PG Customer Service Analyst (Cantonese Competency) George Town Mei 2019 Citi above, please send your application before not applicable.
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