Jawatan Kosong Technical Solutions Rep III Kuala Lumpur Mei 2019 at Fruition Partners. Good Morning for loyal visitors being need. I hope not to give to find suitable employment pas to your degree . Indeed, sometimes find matching jobs is not easy in 2019. On this occasion the admin will give information Jawatan Kosong Technical Solutions Rep III Kuala Lumpur Mei 2019 at Fruition Partners. The following is detail about Jawatan Kosong Technical Solutions Rep III Kuala Lumpur, Mei 2019 Fruition Partners.
Jawatan Kosong Technical Solutions Rep III Kuala Lumpur Mei 2019 Fruition Partners
The following is job description you must meet to apply Jawatan Kosong Technical Solutions Rep III Kuala Lumpur Mei 2019 Fruition Partners which opened in 5 months ago :
Kuala LumpurJob Description:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e- support, e-chat or similar.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
Understands internal processes and tools.
Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Only candidates who meet the above qualification that will be notified upon to carry out further interview. Therefore if you are interested and meet requirements of candidates Jawatan Kosong Technical Solutions Rep III Kuala Lumpur Mei 2019 Fruition Partners above, please send your application before vacancies closed.
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