Jawatan Kosong Technical Solutions Rep III Kuala Lumpur November 2018 at Fruition Partners. Good Morning to friends being find a job. I hope not desperate to find suitable employment pas to your qualification . Indeed, frequently find matching jobs is not easily in 2018. On this occasion the admin will give information Jawatan Kosong Technical Solutions Rep III Kuala Lumpur November 2018 at Fruition Partners. The following is detail about Jawatan Kosong Technical Solutions Rep III Kuala Lumpur, November 2018 Fruition Partners.
Jawatan Kosong Technical Solutions Rep III Kuala Lumpur November 2018 Fruition Partners
The following is conditions you must meet to filling Jawatan Kosong Technical Solutions Rep III Kuala Lumpur November 2018 Fruition Partners which opened in month November 2018 :
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e- support, e-chat or similar.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
Understands internal processes and tools.
Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Only applicants who meet the above conditions that will be notified upon to carry out further exam. Therefore if you are interested and meet requirements of applicants Jawatan Kosong Technical Solutions Rep III Kuala Lumpur November 2018 Fruition Partners above, please send your application before expired.
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