Jawatan Kosong Service Manager - Outdoor (Glenmarie, Shah Alam) Shah Alam September 2019 at Rentokil Initial. Good Evening to friends being to hunt. I hope not desperate to find suitable employment pas to your dream . Indeed, sometimes find fitting jobs is not easy in 2019. On this occasion the admin will give info Jawatan Kosong Service Manager - Outdoor (Glenmarie, Shah Alam) Shah Alam September 2019 at Rentokil Initial. The following is detail about Jawatan Kosong Service Manager - Outdoor (Glenmarie, Shah Alam) Shah Alam, September 2019 Rentokil Initial.
Jawatan Kosong Service Manager - Outdoor (Glenmarie, Shah Alam) Shah Alam September 2019 Rentokil Initial
The following is job description you must meet to apply Jawatan Kosong Service Manager - Outdoor (Glenmarie, Shah Alam) Shah Alam September 2019 Rentokil Initial which opened in month September 2019 :
is an international business services company employing over 35,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.
Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.
In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.
Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific
Steritech Brand Protection by is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.
We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.
Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Head Office locations and in country.
We are looking for a motivated, dynamic Service Manager to join our team based in Glenmarie, Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.
To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.
In this role you will be responsible for:
Driving sales revenue by hunting new business opportunities via leads and enquiries
Identify customer needs and analyse their needs for upsell and cross sell opportunities
To ensure entire service team completes all monthly services. State of service completion of 100%
To maintain accurate records of all service vehicles in the branch in relation to:
To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
Ensure each service team is route-ridden once every 3 months
Plans, organizes and prioritizes workload effectively.
To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions
a. Renewal of road tax and Puspakom inspections
b. Maintenance of service vehicles
c. Repair costs
d. Fuel usage
e. Driver logs
f. Service tools and safety equipment register
To monitor proper stock issuance and returns on weekly basis for all service teams
To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
To attend monthly stock take and regular vehicle stock audit
To conduct monthly service & warehouse meeting
Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)
Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
To provide the Branch Operations Manager with status reports on a weekly basis covering:
a. State of Service c. Customer Issues
b. Supervisors’ issues d. Other issues
D. Staff Recruitment, Welfare & Development :
Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
Induct, train and manage service staff effectively
Maintain a high level of morale amongst service staff
Ensure that all staff has full understanding of the Company’s objectives and policies
Quality Assurance & Training:
Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
Service Audits: To carry out regular service audits of branches in all service area
Supervisors KPI: To ensure all supervisors meet their monthly KPI
E. Health & Safety
The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:
To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
To ensure that all service vehicles are roadworthy & safe through monthly inspections
To constantly lead by example, Good & Safe Working Practices within the Branch.
Provide adequate supervision to all employees so that they work safely and without risk to health.
Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
Remedy any deficiencies identified following audits/inspections;
Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
Join monthly SHE review meeting conducted by BM/BOM
F. Care of Company Assets:
To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.
Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.
The ideal candidate will possess:
Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
Strong leadership qualities with planning, organizing and problem solving ability
Able to work in dynamic and fast paced environment
Excellent in promoting teamwork and synergize the team towards achieving service KPI
Able to work autonomously and thrive on challenges
Possess own vehicle, is a Malaysian or holds a relevant resident status
Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
Required valid driving license because driving is part of the job requirement for this designation
Excellent problem solving , multi-tasking & planning skills
Ability to motivate and manage a team to achieve & meet service KPI
Ability to think on your feet to coach team with service and customer focused solutions
Versatility to build rapport with people at all levels
Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
Commercially focused and is alert of the changes and updates in market movement
Able to travel to various locations within the designated territory
Attractive base salary
Sustainable Car Allowance and Fuel Card
Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
Out-patient & Specialist Coverage
Dental & Optical Coverage
Additional Retirement benefits
Staff Purchase Plans
Mobile Phone Subsidy and Smart work gadgets/ tools
believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
PJ, No. 3, Jalan U1/25A, Seksysn U1, Hicom Glenmarie Industrial Park, 40150 Shah AlamOnly applicants who meet the above requirements that will be notified upon to carry out further stage. Therefore if you are interested and meet requirements of applicants Jawatan Kosong Service Manager - Outdoor (Glenmarie, Shah Alam) Shah Alam September 2019 Rentokil Initial above, please send your application before closing date.
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